Does Child Helpline Cambodia work differently during the night?

Yes. We have fewer phone counselors working between 9pm and 7am, however you can still phone us and the phone counsellors will answer your call and offer you the same emotional support and level of information that is provided during

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What happens if I call and need immediate help?

You may have urgent needs like police assistance, shelter, medical care or legal advice. In these cases, the Child Helpline Cambodia phone counsellor will ask you some questions and offer to refer you to the local authorities or an organisation

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Will Child Helpline Cambodia tell anyone what I say?

Child Helpline Cambodia is a private and safe place for you to talk. The only time we may tell someone about your situation is if you ask us to, if we believe you or someone else’s life is in danger,

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What do I have to tell?

You don’t have to tell us everything – what you choose to tell us is up to you. We might ask you some questions to try and understand how you are feeling or to help you talk about it. You

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What should I say?

You can say whatever you want – what you choose to tell us is up to you. We know that it can be hard to talk if you are upset or feeling sad and you might not know where to

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Who will I speak to when I call Child Helpline Cambodia?

You will speak with trained phone counsellors or volunteers who will have experience listening and talking to children and young people. They are someone who will listen to you and understand that you might be afraid or nervous to contact

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Will the phone counselor give me their name?

Every call to Child Helpline Cambodia is focused on you. To make sure of this, the phone counselors don’t share their personal details with you. However, the phone counsellor will give you their name if this will help you to

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Will I have to wait to talk with a phone counsellor?

Child Helpline Cambodia works hard to make sure that we are here to help you when you need us. But sometimes it can be busy and there might be a lot of people calling 1280 at the same time. If

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What happens when I call?

When you call Child Helpline Cambodia for free on 1280, the person who answers will be a phone counsellor. They will start by asking you if you want to give your first name, but it’s up to you if you

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What are the benefits of phone counselling?

If you’re having a problem, it can be very helpful to talk to someone about it. Receiving emotional support and information may help you solve the problem or make you feel better about your situation. No matter how big or

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