When you call Child Helpline Cambodia for free on 1280, the person who answers will be a phone counsellor. They will start by asking you if you want to give your first name, but it’s up to you if you want to do this. You can always make up a name if you don’t want to give us your real name. The phone counsellor will then ask you about your problem or the type of information you would like. They will listen to you carefully and then might ask some follow up questions to make sure they understand your situation correctly. If you have a problem, they might ask more questions so you think about the problem in different ways and from different perspectives. They might also help you think of other people around you who can help. You don’t have to answer the questions if you don’t want to though. You are in control of the conversation so you can decide on how much you say.
What happens when I call?